LITCTRL — Terms & Conditions of Sale

Last updated: 10 October 2026

1. About Us

This website is operated by NOMAD TALENT SERVICES - FZCO, trading under the brand name LITCTRL (“LITCTRL”, “we”, “us” or “our”).

• Legal company name: NOMAD TALENT SERVICES - FZCO

• Company registration number: 73117

• Business address: Dubai Silicon Oasis, A5, Dubai, United Arab Emirates

• Email: sales@litctrl.com

• Website: www.litctrl.com

These Terms & Conditions govern your use of our website and purchases made through it. By placing an order, you agree to these Terms & Conditions, subject to your statutory rights as a consumer.

Please read these Terms & Conditions carefully before placing an order.

2. Eligibility and Website Use

You must be legally capable of entering into a binding contract to purchase products from our website.

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, or use it for unlawful purposes.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website security.

3. Our Products

LITCTRL sells gaming and computer eyewear and related accessories.

We aim to ensure that product descriptions, images, specifications and prices are accurate. However, colours and appearance may vary slightly depending on your screen, device settings and lighting conditions.

Product images are illustrative unless expressly stated otherwise. Minor variations in packaging or appearance may occur, provided the product supplied remains consistent with its description and applicable legal requirements.

Any claims concerning blue-light filtering, lens performance, UV protection, impact resistance, eye comfort or other product benefits will be made only to the extent supported by the relevant product specifications and evidence.

Our products are not prescription eyewear and are not intended to diagnose, treat, cure or prevent any medical condition unless explicitly stated and legally authorised. Do not assume that a product provides UV protection, impact protection or prescription correction unless its specifications expressly confirm this.

Nothing in these Terms & Conditions limits your statutory rights concerning product quality, safety or conformity with the contract.

4. Prices, Taxes and Payment

All prices will be displayed in the currency shown on our website and will include applicable taxes where legally required.

Delivery charges and other applicable costs will be clearly displayed before you complete your order.

We reserve the right to change prices and promotions at any time. Changes will not affect orders that we have already accepted, except where a correction is necessary and permitted by law.

Payment must be completed using the payment methods available at checkout. By submitting an order, you confirm that you are authorised to use the selected payment method.

If a genuine pricing or product-description error occurs, we may contact you to explain the error and offer the option to proceed at the correct price or cancel for a refund, as applicable by law.

5. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products.

You should receive an order confirmation email acknowledging receipt of your order. This acknowledgement does not necessarily mean that the order has been accepted.

The purchase contract is formed when we accept your order, which may be confirmed by an order acceptance email or dispatch confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, a payment is declined, there is a genuine pricing error, or we reasonably suspect fraud.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order using the original payment method, unless otherwise agreed or required by law.

6. Delivery and Shipping

We deliver to the destinations listed at checkout.

Available delivery methods, delivery charges and any delivery estimates provided will be displayed before you place your order. Delivery times may vary depending on destination, supplier availability and the delivery carrier.

We will notify you of any material delivery delays where reasonably practicable.

Unless a different period has been expressly agreed with you, goods will be delivered within the period required by applicable law.

We may use third-party suppliers, fulfilment partners and delivery carriers to process and deliver orders. Using these partners does not remove our obligations to you under these Terms & Conditions or applicable law.

You are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because you supplied incorrect or incomplete details, we will work with you to resolve the issue. Any additional charges will be applied only where lawful and disclosed as required.

For international orders, additional customs duties, import taxes or other charges may apply depending on the destination. Where applicable, responsibility for these charges will be explained before purchase or otherwise in accordance with applicable law.

Risk of loss or damage generally passes to you when you, or a person you identify, takes physical possession of the goods, subject to applicable law.

7. Changes and Cancellation Before Dispatch

If you need to change or cancel an order before dispatch, contact us as soon as possible at sales@litctrl.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

If we cannot cancel an order before dispatch, you may still have a statutory right to cancel after delivery, as explained in the Returns, Cancellations and Refunds section below.

Nothing in this section removes any cancellation rights provided by law.

8. Returns, Cancellations and Refunds

8.1 Your statutory right to cancel

If you are a consumer in the United Kingdom purchasing online, you generally have the right to cancel your order without giving a reason.

For most goods, you must notify us of your decision to cancel within 14 days after the day you receive the goods. You will then generally have a further 14 days to send the goods back.

Some statutory exceptions may apply to particular types of goods or circumstances. Any applicable exception will be applied only where permitted by law.

To exercise your right to cancel, contact us at sales@litctrl.com, stating your order number and clearly communicating that you wish to cancel.

You may use the model cancellation form at the end of these Terms & Conditions, but you are not required to use that form.

8.2 Return shipping costs

For change-of-mind returns, you are responsible for paying the direct cost of returning the goods to us.

This applies when you exercise your statutory cancellation right because you no longer want the product, ordered the wrong item, or changed your mind, provided the goods are not faulty, damaged, incorrect or otherwise not in conformity with the contract.

You must arrange and pay for return postage yourself. We recommend using a tracked delivery service and keeping proof of postage.

We are not responsible for goods lost or damaged in return transit where the law does not make us responsible. You are responsible for ensuring the goods are properly packaged and sent to the correct returns address.

Contact sales@litctrl.com before returning any goods so that we can provide the correct return instructions and address.

The responsibility for return shipping costs described in this section will be communicated before purchase, as required by applicable law.

8.3 Faulty, damaged, incorrect or misdescribed goods

If your goods arrive faulty, damaged, incorrect or not as described, contact us at sales@litctrl.com with your order number and, where helpful, photographs or other details of the issue.

We will assess the issue and explain the available remedy, which may include a refund, repair, replacement or another remedy required by law.

Where applicable law requires us to cover return costs, you will not be required to pay those costs. We will provide instructions for the return or other appropriate resolution.

Your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation remain unaffected.

8.4 Condition of returned goods

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way you might inspect them in a shop.

If goods have been handled beyond what is necessary to inspect them and this diminishes their value, we may make a deduction from your refund where permitted by law.

Any deduction will be assessed in accordance with applicable consumer protection legislation. We will not apply an automatic restocking fee or blanket deduction where this would be unlawful.

Please return all included accessories and packaging where reasonably possible. Missing original packaging will not, by itself, remove statutory cancellation or refund rights.

8.5 Refunds and delivery charges

Where you validly exercise your statutory right to cancel, we will refund the payments required by law.

This generally includes the cost of the original standard delivery. If you selected a more expensive delivery option, we are generally required to refund only the cost of the least expensive standard delivery option offered.

We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first, where permitted by law.

Refunds will be made without undue delay and within the applicable legal timeframe, using the original payment method unless otherwise agreed.

8.6 How to request a return

To request a return or refund:

1. Email sales@litctrl.com.

2. Include your order number and the reason for your request.

3. Wait for our return instructions and designated returns address.

4. Package the goods securely and arrange return shipping where applicable.

5. Retain your proof of postage and tracking information.

Please do not send goods to an address that has not been confirmed by us.

9. Product Use and Care

You are responsible for using and caring for your products in accordance with any instructions supplied with them.

Unless expressly specified, our eyewear should not be assumed to be suitable for prescription use, protective sports use, impact protection or UV protection.

Do not use eyewear as a substitute for protective equipment required for a particular activity. If you need prescription eyewear or specialist eye protection, consult an appropriately qualified professional.

Any product-specific warnings or care instructions supplied with the goods should be followed.

This section does not exclude or restrict any rights or remedies you may have if a product is unsafe, faulty or not as described.

10. Warranties and Statutory Rights

We aim to supply products that are of satisfactory quality, fit for their disclosed purpose and as described, as required by applicable law.

Any additional commercial warranty offered by LITCTRL will be described separately, including its duration and conditions.

A commercial warranty does not replace or restrict your statutory rights.

Nothing in these Terms & Conditions excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited.

11. Intellectual Property

All content on our website, including our brand name, logos, designs, graphics, product descriptions, photographs, text and other materials, is owned by or licensed to LITCTRL or its relevant rights holders, unless otherwise stated.

You may not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission, except where permitted by law.

Purchasing a product does not grant you ownership of our intellectual property.

12. Website Availability and Accuracy

We aim to keep our website available, secure and accurate, but we do not guarantee uninterrupted or error-free access.

We may update, suspend or discontinue parts of the website for maintenance, security or operational reasons.

Nothing in this section excludes liability or obligations that cannot legally be excluded or limited.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to defective products where applicable law prohibits exclusion.

We do not exclude or limit your statutory consumer rights, including your rights concerning faulty, unsafe or misdescribed goods.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable consequences of our breach of these Terms & Conditions, where such limitation is permitted by law.

You remain responsible for using products in accordance with their instructions and stated limitations. This does not reduce any legal responsibility we have for product safety or conformity.

14. Privacy and Personal Data

We process personal data in accordance with our separate privacy policy.

Our privacy olicy explains what information we collect, why we collect it, how we use it, and the rights available to you.

Where required, we will obtain consent for non-essential cookies and similar technologies in accordance with applicable law.

15. Complaints and Customer Support

If you have a question, complaint or concern about an order, please contact:

Email: sales@litctrl.com

Business address: Dubai Silicon Oasis, A5, Dubai, United Arab Emirates

We will make reasonable efforts to investigate and respond to complaints promptly.

Contacting us does not affect your right to use any legal remedies available to you.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to your purchase will generally be the version in force when you place your order, unless a change is required by law or otherwise agreed with you.

The date at the top of this document indicates when it was last updated.

17. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales, except where mandatory consumer protection rules in your country of residence require otherwise.

If you are a consumer, nothing in this section removes any mandatory rights you may have to bring proceedings in the courts available to you under applicable law.

18. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or modified only to the minimum extent necessary where legally permitted.

19. Entire Agreement

These Terms & Conditions, together with the policies and information expressly incorporated into them, govern your purchase from LITCTRL.

Nothing in this section excludes liability for fraud or limits statutory rights that cannot lawfully be excluded.

20. Contact Us

For questions about these Terms & Conditions, orders, returns or refunds, please contact:

LITCTRL
Legal business name: NOMAD TALENT SERVICES - FZCO
Company registration number: 73117
Business address: Dubai Silicon Oasis, A5, Dubai, United Arab Emirates
Email: sales@litctrl.com
Website: www.litctrl.com